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Frequently Asked Questions

Quick answers about quotes, documentation, samples, lead times, and how we work. Don't see your question? Just ask.

How do I request a quote? +
Click any "Request a Quote" button on the site and fill in the short form with the products, grades, and volumes you need. Our team reviews it and replies with current pricing and a safety data sheet (SDS). You can also reach us directly by phone or email.
Do you provide Safety Data Sheets (SDS)? +
Yes. A current SDS is supplied with every quote and shipment, and you can request one at any time. Providing accurate, up-to-date documentation is part of every order.
Can I request a product sample? +
In many cases, yes. Mention the product and your application when you send an inquiry, and we'll let you know sample availability and how to proceed.
Is there a minimum order quantity (MOQ)? +
MOQs vary by product and packaging. We work with a range of order sizes and can often flex to smaller custom volumes — tell us what you need and we'll confirm options in your quote.
What are your typical lead times? +
Lead times depend on the product and stock position. In-stock items dispatch quickly from our warehousing across multiple locations in North America, and we confirm realistic timing with every quote so you can plan with confidence.
Which regions do you deliver to? +
We deliver across North America — with warehousing and logistics in multiple locations — and supply select export markets. Let us know your destination and we'll confirm delivery.
What packaging sizes are available? +
We offer a range of pack sizes from smaller containers up to drums, totes, and bulk where available. We'll confirm the packaging options for each product when we quote.
Do you provide a Certificate of Analysis (CoA)? +
Yes. A Certificate of Analysis is available on request and can be matched to the batch you receive, so you can verify quality and consistency order to order.
What industries do you serve? +
We supply raw materials and specialty chemicals to four sectors: Cosmetic & Personal Care, Paint & Coatings, Automotive, Industrial & Specialty, and Home Care & Industrial Cleaning.
How do I start working with Alcona Trading Ltd? +
Simply send an inquiry through any quote form or contact us directly. Tell us what you're sourcing and we'll get you set up and quote your requirements — no account or commitment needed to ask.

Still have a question?

Send us an inquiry and we'll get back to you with the details — and an SDS.

Request a Quote →